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Frequently Asked Questions
What is the normal delivery time?
- Within UK: 1-3 Days
- International: 4-10 days
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Do you ship to my country?
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Do you combine shipping?
- Yes, for many items we automatically discount shipping fees by £1 for each additional item.
- Please complete checkout within 7 days of your first purchase so that your items will be automatically combined.
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How can I pay?
- PayPal
- Credit Card (via PayPal)
- Personal Cheque
- Postal Order
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pkgreenshop is an online retailer offering a broad range of green, eco-friendly products, as well as a variety of very useful and innovative items.
We are a UK Registered Limited Company located in the West Midlands, UK, and all of our products are shipped from our distribution centre in Wolverhampton. We offer our customers innovative and energy-saving items at competitive prices, and strive to offer the best customer service possible.
We are also excited to be in the early stages of developing a B2B division aimed at small and medium enterprises.
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Payment for items can be made by:
- Paypal
- Credit Card (via PayPal)
- Cheque - Payable to: PK Green Enterprise Ltd.
- Postal Order
To make your shopping experience a straightforward one, we are pleased to offer a wide range of payment options.
Our preferred method is PayPal (it is quick and easy to sign up for an account at paypal.com if you do not already have one).
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Most of our items are checked before dispatch and are carefully hand-packed by our in-house logistics department. We always do our very best to ship your purchase as soon as we have received cleared payment.
Items are shipped daily. Most UK orders are dispatched within 24-48 hours. |
- If you are not happy with the product you may return it within 7 days of purchase for refund. Returned items must be in new unused condition in original packaging with all labels intact. We DO NOT accept used products. Buyer will bear the charges for returning the item.
- Defective products will be offered exchange/refund. Returned items must be in new unused condition in original packaging with all labels intact. Buyer will bear the charges for returning the item.
- You may return a product (with item number and your ebay user name) which you have purchased within 7 working days of delivery for a replacement if it is determined to be damaged or defective. You must notify us in writing or e-mail before returning items.
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| Contact is preferred by e-mail - contact us at sales@pkgreen.com. We endeavour to respond to all e-mails within a few hours on working days. In case of a pressing need, you may phone us on 01902 862788. |
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